ARN Return/Refund Policy
In situations in which ARN is contacted by individual(s) requesting a refund, ARN staff has the right to determine whether or not a refund or a credit will be issued to the individual(s) account in the system. All cases will be handled on an individual basis by ARN staff and may potentially result in a refund to the individual(s).
1. Live Educational Event
If an individual(s) has purchased registration for a live educational event but is unable to attend conference due to a physical or natural emergency that impacts ability to travel, ARN staff shall adjust the live registration to a virtual offering or on-demand version of the same event, if available. If an individual(s) declines this offer, a member of the ARN staff will evaluate if the reasoning can result in a refund. All live educational events are subject to processing fees.
2. Educational Products
Individuals dissatisfied with their purchase of an educational product and requesting a refund, please call Member Services or make a request via email. In the event a wrong product is purchased, the individual(s) shall contact ARN within 5 business days and request a credit to their account. Any price adjustments will be made either through a refund or invoice. All sales become final after 5 business days from product purchase. In the event you receive a damaged product, you have 30 days to return the product to receive a refund.
The following products are non-refundable:
- The Core Curriculum, 7th ed.
- Pulse CE
- Online CRRN Review: A Knowledge Check
- Introduction to Rehabilitation Nursing Online Course
- Restorative Nursing Online Course
- ARN CAT
- Professional Rehabilitation Nursing (PRN) Course
- CRRN Practice Test
Shipping charges are non-refundable.
Membership fees are non-refundable and non-transferable. Funds resulting from a duplicate account purchase of a membership will be allocated to subsequent membership in following years.
For membership transactions, 11.7 % of your membership dues are attributable to nondeductible lobbying expenses as described under Internal Revenue Code Section 162(e). Please consult with your tax advisor regarding deductibility of your membership dues.
Orders shipped via UPS Next Day and UPS Second Day placed after 2 pm Central Time will be shipped the next business day.
Business hours: Monday - Friday from 8 am - 6 pm Central Time.