ARN Return/Refund Policy

In situations in which ARN is contacted by individual(s) requesting a refund, ARN staff has the right to determine whether or not a refund or a credit will be issued to the individual(s) account in the system. All cases will be handled on an individual basis by ARN staff and may potentially result in a refund to the individual(s).

Refund/Credit Procedures

1. Live Educational Event
If an individual(s) has purchased registration for a live educational event but is unable to attend conference due to a physical or natural emergency that impacts ability to travel, ARN staff shall adjust the live registration to a virtual offering or on-demand version of the same event, if available. If an individual(s) declines this offer, a member of the ARN staff will evaluate if the reasoning can result in a refund. All live educational events are subject to processing fees.

2. Educational Products
Individuals dissatisfied with their purchase of an educational product and requesting a refund, please call Member Services or make a request via email. In the event a wrong product is purchased, the individual(s) shall contact ARN within 5 business days and request a credit to their account. Any price adjustments will be made either through a refund or invoice. All sales become final after 5 business days from product purchase. In the event you receive a damaged product, you have 30 days to return the product to receive a refund.

You can reach the ARN Member Services team at 800.229.7530 or email at This email address is being protected from spambots. You need JavaScript enabled to view it..

The following products are non-refundable:

  • The Core Curriculum, 7th ed.
  • CD-ROMs
  • Webinars
  • Pulse CE
  • Online CRRN Review: A Knowledge Check
  • Introduction to Rehabilitation Nursing Online Course
  • Restorative Nursing Online Course
  • ARN CAT
  • Professional Rehabilitation Nursing (PRN) Course
  • CRRN Practice Test

Shipping charges are non-refundable.

For details about the specific product(s) you are interested in please contact member services by phone at 800.229.7530 or email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our Privacy Policy can be found here: Privacy Policy

3. Membership
Membership fees are non-refundable and non-transferable. Funds resulting from a duplicate account purchase of a membership will be allocated to subsequent membership in following years.

For membership transactions, 11.7 % of your membership dues are attributable to nondeductible lobbying expenses as described under Internal Revenue Code Section 162(e). Please consult with your tax advisor regarding deductibility of your membership dues.

Any discrepancy relating to a membership account should be addressed via phone with the ARN Member Services team at 800.229.7530 or email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Other Details

Orders shipped via UPS Next Day and UPS Second Day placed after 2 pm Central Time will be shipped the next business day.

International Customers (outside the United States): To place a product order, please contact ARN at 1.800.229.7530 or This email address is being protected from spambots. You need JavaScript enabled to view it. for an actual shipping quote instead of the provided estimated shipping rate. If actual shipping costs exceed the estimated amount, you will be responsible for paying the additional shipping costs. The product will ship after shipping costs are paid in full.

Business hours: Monday - Friday from 8 am - 6 pm Central Time.
Phone: 800.229.7530 E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.  Fax: 847.375.6481

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