Resource Desk

If you are registered for the conference, you will be sent an email with access instructions for the ARN Conference platform. If you have any difficulty logging in, please contact member services at 800.229.7530 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Once you have logged in to the ARN Conference platform and have completed your profile you will be taken to the home screen. Among the menu items on the left-hand side of the main page, click on the "Schedule" dropdown and select your applicable schedule type.

You can add sessions to your schedule by clicking on the star icon next to a session, which will "favorite" that session. When you favorite an item, it will show up under "Schedule"> "My Saved Sessions."

*Note: You must register for pre-conference/ post-conference/ tour sessions separately. Even though you can favorite these sessions and add them to your schedule, it does not mean you are actually registered. If you are unsure if you are registered for a session, please contact member services at 800.229.7530 or This email address is being protected from spambots. You need JavaScript enabled to view it..

If you are registered for the Virtual Only Conference, you will only have access to all LIVE VIRTUAL sessions.

If you are registered for the In-Person Only Conference, you will only have access to all LIVE IN-PERSON sessions. If you want to attend in-person sessions LIVE, the LIVE versions of the in-person sessions can only be attended physically in-person. These sessions will NOT be livestreamed.

If you are registered for the Hybrid Basic OR Hybrid Premium, you will have access to BOTH LIVE VIRTUAL AND LIVE IN-PERSON sessions. If you want to attend in-person sessions LIVE, the LIVE versions of the in-person sessions can only be attended physically in-person. These sessions will NOT be livestreamed.

You must register separately for any Add-on Pre or Post-Con sessions.

You must register separately for the professional tours and/or any Add-on Pre or Post-Con sessions.

For a more comprehensive look at what is included with each registration type, refer to the chart included on the ARN Registration Page. If you are unsure if you are registered for a session, please contact member services at 800.229.7530 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Only individuals registered for the Virtual only, or Hybrid Basic, or Hybrid Premium conferences will receive access On-Demand content. Attendees registered for In-Person Only conference will not receive access to ANY on-demand content.

Both the Virtual Only and Hybrid Basic attendees will only receive access to the On-Demand content from the VIRTUAL conference.

Hybrid Premium attendees will receive access to On-Demand Content both from the VIRTUAL and In-Person conferences. In-Person On-Demand sessions will be pre-recorded (not livestreamed). These on-demand sessions will not include non-educational sessions such as the Board Induction, Fellows Induction, (etc) from the in-person conference.

You will have access to on-demand sessions through December 31st, 2023. For a more comprehensive look at what is included with each registration type, refer to the chart included on the ARN Registration Page.

After a live session finishes, a recording of the session will be made available. In the schedule section, click on the session you want to watch. If the recording is available, you will see a button that says, "Watch On-Demand." This button will not be available until after the scheduled live session. Sessions that are exclusively On-Demand will be available to watch On-Demand for the entirety of the conference.

Only individuals registered for the Virtual only, or Hybrid Basic, or Hybrid Premium conferences will receive access to the virtual poster hall (including CE). Attendees registered for In-Person Only conference will not receive access to the virtual poster hall (including CE). There will be other opportunities to interact with poster presenters, and receive CE related to posters at the in-person conference including Poster Round Table Discussions (with CE) and Micro Poster Presentations (no CE).

Yes! The ARN conference platform has a Q&A and Discussion feature that will be available for you to engage with all presenters! In the schedule or posters sections of the platform, click on the session or poster that you want to ask a question about. Then click on the "Discussion + Q&A" button. If you have a question for the presenter, please enter it in the "Questions" section. If you have a question or comment that you want other attendees to be able to respond to, enter it in the "Discussion" section.

Only individuals registered for the Virtual or Hybrid (virtual AND in-person) conference will receive access to posters and On-Demand Virtual Sessions. In-Person sessions will not be available on-demand for any registration type.

In the schedule section, select the session you want. Click the "Slides" button next to the presenters' names. If a presentation has additional handouts, you will see a “Handouts” button.

When you access the Schedule, you will see that the Paper and Case Study presentations are grouped into themed sessions. When you click on a Session Theme/Title (i.e., "Paper Session: Scientific – Nurse Work Live/Palliative"), that session will expand to show all of the different presentations contained in that session.
Note: The individual presentation times within a session time are estimated as closely as possible to their timeslots, but may not be totally accurate, as some presentations may run over or under the time on the schedule. We recommend that you pay closer attention to the overall Session Theme/Title's time rather than the individual presentation time.

You will need to complete evaluations for the overall conference, each of the sessions you attended, and the posters you reviewed. To complete the overall conference evaluation and/or the session evaluations, click on the "Session Evaluations" link on the left-hand menu of the virtual ARN Conference platform, which includes additional instructions on completing your evaluation and accessing your certificate. Similarly, to complete evaluations on posters, click on the "Poster Evaluations" link on the left-hand menu.

For those registered for the Virtual Only or Hybrid (Virtual and In-Person) Conferences, will have access to all virtual content for will be accessible for review through December 31st, 2023.

More information on whether or not you have access can be found in answers to “How do I know which sessions I have access to watch ON-DEMAND based on my registration level?” and “How do I know if I have access to the virtual poster hall based on my registration level?”

All evaluations must be completed by December 31st, 2023. This is a firm deadline that will not be extendable. Please complete your evaluations by this time if you wish to receive credit for the sessions you attended. You must complete your overall conference evaluation, and individual session evaluations to receive credit.

After accessing the schedule in The Conference Website, you will scroll to the session you would like to join and click on it. A pop up will appear. If the session is about to start, a button titled "Join Live!" will appear. Click that button and you will be entered into the Zoom waiting room for that session.

Select "Posters" from the left-hand menu of the virtual ARN Conference platform. There is a Poster List and a Poster Gallery. The poster list will list out all posters, similar to the sessions. The Poster Gallery will open up an interactive poster wall. Both of these options will provide you a way to search for posters, view poster PDFs, listen to poster audio, and rate posters for the “People’s Choice Poster Award.” Similar to the schedule, you can favorite posters you want to show up in "My Schedule" by clicking on the star next to each poster.

The meeting host will transfer you from the waiting room into the meeting approximately 5 minutes before the session starts.

Upon entry to the meeting, enable your camera by clicking on the camera icon in the toolbar at the bottom left of the Zoom meeting so your computer camera is enabled, allowing other attendees to see you.

All attendees will be muted for the entirety of the meeting to assure there is no background noise and that everyone can hear the presentation.

There are two ways you can call in to a meeting to listen to your phone audio rather than your computer audio.

The first way is by selecting the option before you enter the meeting room. When you are allowed into the meeting room you should see the box (pictured right) appear. If you want to join through your phone audio you will click “Phone Call,” and you will be provided with multiple numbers you can use to call into the meeting.

If for any reason you do not see the image above when you are entered into the meeting, you can access this same screen by clicking on the up arrow next to the microphone at the bottom of the screen and select “Switch to Phone Audio”.

Use the "Chat" feature to ask a question. Utilize the "Chat" by clicking on the "Chat" icon in the Zoom toolbar.
Once you click on the chat icon the "Chat" window will appear where you can type your questions in the "Type message here" section.

This may be because you have a weak internet connection. Make sure you have a strong WIFI signal, or you are directly connected to the internet with a wired connection.

What if I am having problems with Zoom?

Visit the Zoom Help Center to troubleshoot issues, or answer any Zoom-specific questions you have.  https://support.zoom.us/hc/en-us

What if I want to test my connection before joining Zoom to ensure everything works?

To test that your sound and video are showing up correctly before the meeting you can use the following link which will take you to a Zoom Test Meeting: https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-test-meeting

You will have to set up a Username and Password to log into Remo. If you have forgotten your Remo password, you can utilize the "forgot password" feature on Remo to reset it.

You can run a system check to make sure you are ready to use Remo. Remo works on PC and Mac Computers as well as iPhones and Android smartphones. Remo is not compatible with tablets currently. For the optimal experience we suggest using the Chrome browser on your computer.

Each of the breaks/events will be linked to the main conference schedule. Once you click on the event link, you will be brought to a welcome landing page. Click on "Join Live!" and enter your username and password or sign up if you have not created a profile yet. You will then be let into the event! (Note: if you click on the link prior to the start time, you will see a "Save me a spot" button, which just means you will receive a reminder email 15 minutes before the session begins).

You can communicate via video as well as the chat feature. Once you are at your desired table, turn on your camera and mic (both at the bottom of the screen). You can use the chat feature (also located at the bottom of the screen) to message all attendees in the event, just the attendees at your table, or to privately message another attendee one-on-one.

As soon as you double click on another table, you will automatically be placed at that table if there is a vacant spot. It is recommended that you let your table know you are leaving, then turn off your camera and mic. Once you have decided you want to be at the next table you click on, turn your camera and mic back on to join the video chat.

When you are chatting with your table, click "tile view" to view all participants in an equal, larger format. If you want to view just one participant in the larger format, click on that participant after you are in tile view. You can also make one participant full screen. You can click "back to floor" if you want to resume back to viewing the floorplan while remaining in video chat.

There will be ARN staff present Desk during each event at top left table labeled "ARN Help Desk." You can join the table to ask questions or send a direct chat to "ARN Staff."